Refund Policy

1. Eligibility for Refunds

You are eligible for a refund under the following conditions:

• Request made within 7 days of initial subscription
• First-time subscribers only
• Account has not been suspended for violations
• Service has not been extensively used (fair usage applies)

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Requests made after the 7-day period
• Renewal payments (only initial subscriptions)
• Account termination due to terms violation
• Change of mind after extensive service usage
• Technical issues on user's end (device, internet, etc.)

3. Refund Process

To request a refund, please follow these steps:

• Contact our support team at support@bluvision.ai
• Provide your account details and reason for refund
• Allow 3-5 business days for review
• Refund will be processed to original payment method
• Receive confirmation email once processed

4. Processing Time

Refund processing times vary by payment method:

• Credit/Debit Cards: 5-10 business days
• UPI/Digital Wallets: 3-7 business days
• Net Banking: 5-10 business days
• Bank transfers may take additional time depending on your bank

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Service disruptions lasting more than 48 hours
• Feature unavailability affecting core functionality
• Billing errors or duplicate charges

6. Subscription Cancellation

You can cancel your subscription at any time:

• Access remains until end of current billing period
• No refund for unused portion of current period
• Auto-renewal will be disabled
• Data export available for 30 days post-cancellation

7. Service Credits

Instead of refunds, we may offer service credits for:

• Service outages and technical issues
• Feature limitations or bugs
• Customer satisfaction gestures
• Credits can be applied to future billing cycles

8. Dispute Resolution

If you're not satisfied with our refund decision:

• Contact our customer service manager
• Provide detailed explanation of your concern
• We'll review your case within 5 business days
• Final decisions will be communicated in writing

9. Payment Gateway Policies

Refunds are also subject to our payment gateway policies:

• Razorpay terms and conditions apply
• Bank charges may be deducted from refund amount
• International transaction fees are non-refundable
• Currency conversion charges may apply

10. Force Majeure

Refunds may be affected by circumstances beyond our control:

• Natural disasters or emergencies
• Government regulations or legal requirements
• Banking system failures or strikes
• Technical failures at payment gateway level

11. Contact for Refunds

For refund requests or questions about this policy:

• Email: refunds@bluvision.ai
• Support: support@bluvision.ai
• Phone: +91 75501 97261
• Address: #27 Seetha Raman street, Venkatwswara Nagar Extension, Oragadam Ambattur Chennai 53

12. Policy Updates

This refund policy may be updated from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the new policy.